Return Policy

Exchange or Refund

All merchandise being returned for an exchange or refund:

  • Must be in original packaging.
  • Returned within 30 Days.
  • Include a brief letter of explanation.
  • Merchandise returned for exchange will be charged for shipping.
  • Merchandise returned for refund will be charged a 15% restocking fee if past 30 days- $3.00 minimum.
  • Flat Packs, shop built parts(e.g. crossovers, arrays, etc)  and complete cabs  are not returnable except for defects.

Send an email to returns@speakerhardware.com with your Order Number and the product you need to return so we can provide you with a Return Merchandise Authorization (RMA) number and shipping instructions. This request for an RMA should be within 15 days so that the item can be safely returned within the 30 day window.

Incorrect Item Delivered

Send an email to returns@speakerhardware.com with your Order Number, the product you received, and the product you ordered so we can provide you with a Return Merchandise Authorization (RMA) number and shipping instructions.

You will be reimbursed for the return shipping if you include a receipt for the shipping cost. Once the incorrect item is received, the correct item will be shipped to you.

Damaged in Transit

Contact the package carrier (UPS, FedEx, RPS, or USPS) and file a claim using the package tracking number.

Defective Product

Product Manufacturers are responsible for replacing defective merchandise. If you are unable to locate contact information for a particular manufacturer, send an email to questions@speakerhardware.com with your request.

Shipping & Inventory Update

We are doing our best to get our products out to you in a timely, safe fashion. Expect partial shipments, as our inventory allows. The entire speaker industry is experiencing parts shortages, lead times will be long. 

Please email about any order that includes drivers for availability. 

The situation is changing too fast for me to keep the out of stocks listings current. The balance of any order will be sent as soon as we have product available.

Stay Home, Stay Safe, Build Speakers.

As you may know, plywood prices are skyrocketing. We will strive to keep increases to minimum amounts to cover our changing costs. Availability is becoming an issue also. Business is booming, and flat pack and shop built orders are once again stretching lead times.

Expect at a minimum of 3 weeks for any shop built order. Thank you for the business, we are doing our best, working long hours to get them done.